Declaration

Triptel makes the following declaration to its customers, partners and the relevant authorities.

Who we are

• Business name: [Registered business name]
• Trade licence: [Trade licence number and issuing authority]
• TIN / BIN: [TIN] / [BIN]
• Registered address: [Full business address]
• Contact: support@triptel.co

What we sell

Triptel sells prepaid travel eSIM data plans for use abroad, delivered digitally as a QR code or install link. We do not sell physical SIM cards and do not provide mobile service inside Bangladesh.

Our commitments

• The full price is shown before you pay, with no hidden charges.
• Each plan's data allowance, validity and coverage are shown before purchase, and that is what you receive.
• Payments are handled by a licensed payment service provider. We never see or store your card number or mobile-banking PIN.
• If an eSIM cannot be delivered, the full amount is refunded as described in our Refund Policy.
• We aim to acknowledge every complaint within 24 hours and resolve it within 7 working days.
• We operate in line with the laws of Bangladesh that apply to digital commerce, consumer protection and data protection.

Your declaration as a customer

By buying an eSIM you confirm that:

• your device supports eSIM and is not carrier-locked;
• you will use the plan lawfully while travelling;
• the details you give us are accurate.

Merchants and partners

Approved merchants and API partners declare that they sell our eSIMs only to genuine customers, pass on accurate plan information, and keep to this declaration.

Updates

We review this declaration regularly. The date of the latest version is shown at the top of this page.